Who these terms apply to
These are the Holyspin terms and conditions for everyone who opens an account with us from Canada. By registering, depositing or playing, you confirm that you have read them and agree to follow them. If you do not agree with any part, please do not use our services and contact our team before you continue. You must be at least 19 years old to play, and you may hold only one account.
We run our site as Holyspin, and we speak to you directly in these pages. When we say "we" or "our", we mean the operator of this site. When we say "you", we mean the account holder. Please keep your login details private and tell us right away if you think someone else has used your account.
Terms at a glance
| Topic | What it means for you |
|---|---|
| Age | You must be 19+ to register and play. |
| Accounts | One account per person, with details that are true and current. |
| Identity checks | We may ask for KYC documents before a withdrawal. |
| Support | Our live chat is the fastest way to reach us. |
| Bonuses | Each offer has its own rules, shown on the offer itself. |
Registration, verification and your account
To register, you give us accurate personal details such as your name, date of birth and address. Providing false information can lead to your account being closed and any winnings being withheld. You are responsible for every action taken under your login, so please choose a strong password and never share it.
Like any responsible casino, we carry out KYC checks. This means we may ask you to send proof of identity, proof of address or proof of payment ownership. We do this to protect you, to prevent fraud and to follow the rules that apply to us. Until a requested check is complete, we may hold back certain actions on your account, including withdrawals.
If you need help with your account at any point, our live chat team can guide you through the steps. Please have your account details ready so we can help you quickly and securely.
Playing with us in a fair way
We expect every player to treat our games and our team with respect. Using more than one account, sharing an account, or trying to exploit errors in a game is not allowed. If we find this kind of activity, we may cancel affected bets and close the account involved.
View offersBonuses, free spins and wagering
Bonuses are offered under their own conditions, and those conditions form part of these terms. Before you accept an offer, read how it is claimed, how long it lasts and which games count toward it. Wagering requirements describe how many times a bonus must be played before related winnings can be withdrawn, and they apply to the offer that carries them.
Free spins are usually tied to a specific game and a specific period. Any winnings from them may carry their own rules, which we show next to the offer. If you are unsure how a promotion works, ask our live chat team before you opt in, because an accepted offer cannot normally be undone once play has started.
We may change, pause or withdraw a promotion when there is a good reason, such as abuse of the offer. Changes will not reduce a bonus you have already claimed under the earlier conditions, unless the law requires it.
Deposits, withdrawals and payouts
You may only deposit money that belongs to you, using a payment method registered in your own name. Please check the amount and currency carefully before you confirm a deposit, since we cannot reverse a payment you made by mistake. All amounts on our site for Canada are shown in Canadian dollars unless a page says otherwise.
When you request a withdrawal, we may first complete identity checks and review your play for compliance with these terms. Withdrawals are normally returned to the method used for the deposit where possible. If a check is outstanding, we will tell you what we need so that you can supply it without delay.
We may refuse or reverse a payment if we suspect fraud, money laundering or a breach of these terms. In that case, we will explain the reason as far as the law allows.
Responsible play
Gambling should stay entertainment, never a way to solve money worries. You must be 19+ to play with us. We encourage you to set limits you are comfortable with, take breaks, and stop if play stops being fun. If you want to pause or close your account, tell our live chat team and we will act on your request.
For more guidance, read our responsible gambling page, which explains the tools and support options available to you.
Our games and your results
Our catalogue includes slots and live dealer tables from game studios. Each game has its own rules, which you can read inside the game before you place a bet. If a game fails or is interrupted, we will follow the game's rules to settle open rounds fairly. A technical fault does not create a right to payment for a result that the game did not properly produce.
We may remove or replace games from time to time. Changes will not affect rounds that are already in progress, and your account balance stays yours throughout.
Closing accounts and changing these terms
You may close your account at any time by asking our team. We may suspend or close an account if you break these terms, give false details or use our services in a way that puts other players at risk. After closure, any remaining valid balance will be handled according to these terms and to the checks described above.
We may update these terms when our services or the rules we follow change. When we do, the new version appears on this page, and continued play after the change means you accept it. Please look back here from time to time, and contact our team if anything is unclear.
Questions about these terms
Who can register under these terms?
Anyone who is at least 19 years old, lives in Canada where our services are available, and gives accurate details can register one account.
Why might you ask me for documents?
We run KYC checks to confirm who you are, to protect your account and to meet our obligations. We may ask for them before a withdrawal.
How do I contact you about a term I do not understand?
Open our live chat and describe the clause or situation. Our team will explain it in plain words.
Do bonus rules form part of these terms?
Yes. Each offer has its own conditions, shown beside it, and they apply together with these general terms.
Can these terms change?
They can. The current version always sits on this page, and we encourage you to check it from time to time.
