Holyspin privacy policy for players in Canada

Who we are and what this policy covers

We run Holyspin for adult players in Canada, and this Holyspin privacy policy explains how we collect, use and protect personal data. It applies to our website, our mobile pages and any contact you make with our support team. By creating an account or browsing with us you accept the practices described here. If you disagree with any part, please stop using the site and contact us before you register.

You must be 19+ to hold an account with us. We do not knowingly collect data from anyone under that age, and we close any account that turns out to belong to a minor. If you believe a young person has used our site, tell us at once through live chat so that we can act quickly.

We treat your data as something you lend us for a clear purpose, not something we own. That is why each section below states what we take, why we take it and how long we keep it. Where a rule is not spelled out here, we default to collecting less rather than more.

The data we collect

We collect only what we need to run your account and keep play safe. Some of it you give us directly, some is created as you use the site, and some arrives from the device you play on. The groups below show where each kind comes from.

Information you give us

When you register, we ask for your name, date of birth, email address, phone number and home address. We use these details to confirm that you are old enough to play and to contact you about your account. If you write to support, we also keep the content of that conversation so that we can resolve your question and improve how we answer similar ones later.

Where identity checks are required, we may ask for documents that prove who you are and where you live. This process is commonly called KYC, and it protects both you and us from fraud and underage play. You can ask what we hold about you at any time, and we will explain the purpose of each item.

Information created as you play

Your account records deposits, withdrawals, game rounds, bonus use and the limits you set. We keep this history so that we can settle disputes, answer questions about a past session and support the responsible gambling tools we offer. These records are tied to your account and are not shared with other players.

Information from your device

Our servers log your IP address, browser type, device model and the pages you visit. This helps us detect unusual activity, fix faults and understand which parts of the site are hard to use. We explain the small files behind some of this logging on our cookie policy page.

How we use your information

We use personal data for a short list of purposes, and we do not stretch them beyond what you would reasonably expect. Each purpose is tied to a reason that serves the running of your account or the safety of our players.

First, we use your details to open and operate your account, process payments and pay out winnings. Second, we verify your identity and age so that we meet our legal duties and keep underage and fraudulent play out. Third, we monitor activity to spot patterns that suggest problem gambling and to offer you tools such as limits and breaks.

Fourth, we send service messages about your account, such as changes to our terms or security notices. Fifth, if you have agreed, we send news about promotions and new games. You can withdraw that agreement through your account settings or by following the link in any message, and doing so never affects your ability to play.

Sharing, security and your rights

We do not sell your personal data. We share it only with service providers who help us run the site, such as payment processors, identity verification partners and hosting companies, and only to the extent needed for that task. We also disclose information when the law or a competent authority requires it, for instance in a fraud investigation.

Our operation works under a Curaçao licence, and we protect the data you give us with technical and organisational measures suited to its sensitivity. No online system is perfectly secure, so we ask you to choose a strong, unique password and never share it. If you suspect that someone has accessed your account, contact us immediately.

You have the right to ask for a copy of the data we hold, to correct what is wrong and to ask for deletion where we have no duty to keep it. You may also object to marketing and withdraw your agreement at any point. To use any of these rights, reach our team through live chat, and we will confirm your identity before acting on a request. Our terms page and our responsible gambling page give further detail on how we handle accounts and safer play.